Terms and Conditions Of Sale

These Terms of Sale set out the terms under which Goods are sold by Us to business customers through this website, Seritag.com ("Our Site"). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

"Contract" means a contract for the purchase and sale of Goods between You and Us, as explained in Clause 7;

"Goods" means the goods supplied or sold by Us;

"Order" means Your order for Goods placed with Us, whether through Our Site, by email, telephone, purchase order, invoice, or otherwise;

"Order Confirmation" means Our written acceptance and confirmation of Your Order;

"Order Number" means the reference number assigned to Your Order by Us;

"Our Site" means the website located at seritag.com (where applicable);

"Buyer" means the person or business purchasing Goods from Us;

"We/Us/Our" means TabDesk Ltd, a company registered in England under number 10474154 whose registered and trading address is 20 Mortlake High Street, London SW14 8JN, trading as Seritag.

2. Information About Us

2.1 Our Site, seritag.com, is owned and operated by TabDesk Ltd, a company registered in England under 10474154 whose registered and trading address is 20 Mortlake High Street, London SW14 8JN, trading as Seritag. TabDesk Ltd is registered for VAT, number GB256328005.

3. Access to and Use of Our Site

3.1 Access to Our Site is free of charge.

3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3 Access to Our Site is provided "as is" and on an "as available" basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4 Use of Our Site is subject to Our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

4. Business Customers and Consumers

4.1 These Terms of Sale apply to business customers only. These Terms of Sale do not apply to individual consumers purchasing Goods for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession). If you are a consumer, please consult Our Consumer Terms of Sale.

4.2 Unless a separate Commercial Terms document has been expressly agreed and signed (including electronic signature) by authorised representatives of both parties, these Terms of Sale shall constitute the entire agreement between Us and You in relation to Your purchase of Goods from Us. You acknowledge that You have not relied on any statement, representation, warranty, assurance or promise made by or on behalf of Us which is not expressly set out in these Terms of Sale.

No variation to these Terms of Sale or to any Contract shall be effective unless it is agreed in writing and signed by authorised representatives of both parties. For the avoidance of doubt, no terms contained in any purchase order, email correspondence, or other communication issued by the Buyer shall amend or override these Terms of Sale unless expressly agreed in such signed written document.

5. International Customers

We sell Goods to customers to a limited number of countries worldwide. Unless shipping destination is specifically agreed in writing before Order Confirmation, We reserve the right to not accept orders from, or deliver to, customers outside the United Kingdom. All Goods are primarily intended for use within the United Kingdom. We cannot guarantee that Goods will be compliant with regulations outside the UK and We advise customers to undertake their own testing and research where necessary.

6. Goods, Pricing and Availability

6.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
6.1.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions;
6.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.

6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 10 if you receive incorrect Goods (i.e. Goods that are not as described)

6.3 Where appropriate, you may be required to select the required model and number of the Goods that you are purchasing.

6.4 We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site, however such indications can reflect recent historical stock levels and can change quickly.

6.5 Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.

6.6 In some cases, as explained in the description of Goods on Our Site, more significant changes may be made to the Goods. If any such changes are made and will affect your Order, We will notify you in writing before the changes take effect and you will be given an opportunity to cancel your Order (or the affected part thereof), and We will issue a refund for any Goods paid for but not received.

6.7 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 6.10 regarding VAT, however).

6.8 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, We will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 5 working days, We will treat your Order as cancelled and notify you of this in writing.

6.9 In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

6.10 Prices on Our Site are by default shown exclusive of VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6.11 Delivery charges are not included in the price of Goods displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.

6.12 You undertake that Goods will not be used in products or applications associated with the healthcare, medical, pharmaceutical or related industries without prior written authorisation from Us. Such use includes, but is not limited to: patient monitoring, medical appliance maintenance, integration within medical devices and pharmaceutical identification.

7. Orders – How Contracts Are Formed

7.1 Orders for Goods may be placed through Our Site, by email, telephone, purchase order, invoice, or by any other method accepted by Us. It is the Buyer's responsibility to ensure that the terms of any Order are complete and accurate before submitting it to Us.

7.2 If, during the ordering process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to request the necessary correction. If you do not provide the required information within a reasonable time, We may cancel the Order and treat the Contract as being at an end. If We incur any costs as a result of incorrect or incomplete information provided by you, We may pass those costs on to you.

7.3 Any Order placed by you constitutes an offer to purchase Goods from Us. We may accept or reject any Order at Our sole discretion. A legally binding Contract shall only be formed when We issue a written Order Confirmation to you or otherwise confirm acceptance of the Order in writing.

7.4 An Order Confirmation may include the following information:

7.4.1 Your Order Number;
7.4.2 Confirmation of the Goods ordered including details of the main characteristics of those Goods;
7.4.3 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
7.4.4 Estimated delivery date(s);
7.4.5 Details of any tag encoding and/or printing.

7.5 In some cases We may include a delivery note, invoice, or other written documentation with the Goods confirming the Order.

7.6 In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will inform you as soon as reasonably practicable. If payment has been taken for an Order that We do not accept, any such sums will be refunded as soon as reasonably possible.

7.7 Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Goods, unless otherwise agreed.

7.8 These Terms of Sale apply to the exclusion of any other terms that the Buyer seeks to impose or incorporate, including any terms contained in any purchase order, confirmation of order, or other document issued by the Buyer, or which are implied by trade, custom, practice or course of dealing.

8. Payment

8.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

8.2 Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

9. Delivery, Risk and Ownership

9.1 Any delivery dates provided by Us are estimates only and time for delivery shall not be of the essence. We shall not be liable for any delay in delivery of the Goods.

9.2 If We are unable to deliver the Goods on the delivery date, the following will apply:
9.2.1 If no one is available at the delivery address to receive the Goods
9.2.2 If you do not collect the Goods or rearrange delivery within 3 working days, We will contact you to ask you how you wish to proceed. If We cannot contact you or arrange redelivery or collection, We may treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that We incur in recovering the Goods.

9.3 If delivery of the Goods has not occurred within 30 days after the estimated delivery date stated in the Order Confirmation or otherwise agreed by Us in writing (the Order Confirmation prevailing in the event of any inconsistency), the Buyer may give Us written notice requiring delivery within a further reasonable period. If We fail to deliver within that further period, the Buyer may cancel the affected Order and receive a refund of any sums paid for the undelivered Goods.

9.4 The remedies set out in Clause 9.3 shall be the Buyer’s sole and exclusive remedy for any delay in delivery of the Goods. We shall have no liability to the Buyer for any loss or damage arising from such delay.

9.5 Delivery shall be deemed complete once We have delivered the Goods to the address you have provided.

9.6 Ownership of the Goods passes to you once We have received payment in full of all sums due (including any applicable delivery charges).

9.7 Responsibility for the Goods will pass to you when delivery is complete as defined in Clause 9.6.

9.8 Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.

9.9 Where Goods are shipped by Us to a destination outside the United Kingdom, You shall be solely responsible for the payment of any and all customs duties, taxes, fees, or other import charges arising in connection with the delivery of the Goods.

10. Faulty, Damaged or Incorrect Goods

10.1 We warrant that the Goods, on delivery, and for a period of one year thereafter (the "Warranty Period") shall be as described; be free from material defects in design, material, and workmanship; be of satisfactory quality (as defined in the Sale of Goods Act 1979); and be fit for any purpose described by Us.

10.2 If any Goods you have purchased do not comply, subject to sub-Clause 10.3 and your compliance with sub-Clauses 10.2.1 to 10.2.3, We shall, at Our option, repair the affected Goods, replace them, or issue you with a full refund for the price of the affected Goods. The following conditions shall apply:
10.2.1 You must give Us written notice of the non-compliance within a reasonable time of discovering it;
10.2.2 You must return the Goods in question to Us (see sub-Clause 10.6 for more information); and
10.2.3 You must give Us a reasonable opportunity to examine the Goods in question.

10.3 We will not be liable for any non-compliance with the provisions of sub-Clause 10.1 of any Goods if any of the following apply:
10.3.1 You have made any further use of the affected Goods after giving Us written notice of the non-compliance under sub-Clause 10.2.1;
10.3.2 The non-compliance has arisen as a result of your failure to follow Our instructions on the correct usage, maintenance, installation, storage of the affected Goods or, where no instructions are provided, your failure to follow good trade practice with respect to the same;
10.3.3 The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by you to Us;
10.3.4 You have made any unauthorised alterations or repairs to the affected Goods; or
10.3.5 The non-compliance is the result of normal wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.

10.4 The terms of this Clause 10 shall also apply to any Goods which are repaired or replaced by Us under sub-Clause 10.2.

10.5 Except as provided in this Clause 10, We shall have no further liability to you with respect to Goods which do not comply with sub-Clause 10.1.

10.6 To return Goods to Us for any reason under this Clause 10, please first contact Us at mail@seritag.com to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this Clause 10 and will reimburse you where appropriate. Any costs associated with the return of Goods must be confirmed with Us prior to shipment.

10.7 Refunds (whether full or partial) under this Clause 10 will be issued within 28 days of the day on which We agree that you are entitled to the refund.

10.8 Any and all refunds issued under this Clause 10 will include all delivery costs paid by you when the Goods were originally purchased.

10.9 Refunds under this Clause 10 will be made using the same payment method that you used when ordering the Goods
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11. Limitation of Liability

11.1 Nothing in these Terms of Sale shall limit or exclude Our liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
(d) any liability which cannot lawfully be excluded or limited.

11.2 Subject to Clause 11.1, We shall not be liable to you for any loss of profit, loss of business, loss of business opportunity, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, whether arising from delay in delivery of the Goods or otherwise arising out of or in connection with any Contract.

11.3 Subject to Clause 11.1, Our total liability to you arising out of or in connection with any Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total price paid by you for the Goods under the relevant Order.

11.4 Except as expressly provided in these Terms of Sale, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

11.5 We shall have no liability for any loss or damage arising from the incorporation of the Goods into, or their use in conjunction with, any other products, equipment, software or systems not supplied by Us.

12. Events Outside of Our Control (Force Majeure)

12.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

12.2 If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
12.2.1 We will inform you as soon as is reasonably possible;
12.2.2 We will take all reasonable steps to minimise the delay;
12.2.3 To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
12.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
12.2.5 If the event outside of Our control continues for more than 5 working days, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 10 working days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods;
12.2.6 If an event outside of Our control occurs and continues for more than 5 working days and you wish to cancel the Contract as a result, you may do so in any way you wish. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 15 working days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods.

13. Communication and Contact Details

13.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at +44 (0) 2037732791 , by email at mail@seritag.com, or by post at 20 Mortlake High Street, London SW14 8JN.

13.2 For matters relating the Goods or your Order, please contact Us by telephone at +44 (0) 2037732791 or by email at mail@seritag.com.

13.3 For matters relating to cancellations, please contact Us by telephone at +44 (0) 2037732791 or by email at mail@seritag.com.

14. Complaints and Feedback

14.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

14.2 All complaints are handled in accordance with Our complaints handling policy and procedure

15. How We Use Your Personal Information (Data Protection)

15.1 All personal data collected or processed by Us shall be handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

15.2 We may use your personal information to:
15.2.1 Provide Our Goods and services to you;
15.2.2 Process your Order (including payment) for the Goods; and
15.2.3 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
15.3 In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
15.4 We will not pass on your personal information to any third parties without first obtaining your express permission.
15.5 Further information about how We process personal data is set out in Our Privacy Policy available on Our Site.

16. Other Important Terms

16.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

16.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

16.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

16.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

16.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

16.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and We will arrange for a full refund (including delivery charges) which will be paid within 20 working days of your cancellation and will be made using the same payment method that you used when ordering the Goods.

16.7 Entire Agreement
These Terms of Sale together with any Order Confirmation issued by Us constitute the entire agreement between you and Us in relation to the sale of the Goods and supersede all prior agreements, negotiations, discussions, representations or understandings between the parties relating to the subject matter of the Contract. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Us which is not expressly set out in these Terms of Sale or the relevant Order Confirmation. Nothing in this Clause shall limit or exclude liability for fraud or fraudulent misrepresentation.

16.8 Buyer Responsibility for Use of Goods
You shall be solely responsible for determining the suitability of the Goods for your intended use or application. Any technical advice or recommendation provided by Us in relation to the Goods is given without liability and you acknowledge that you have not relied upon such advice except where expressly confirmed by Us in writing.

17. Law and Jurisdiction

17.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

17.2 Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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1.05 20th August 2025